Refund policy

We love our customers and want you to love your purchases without the stress of being stuck with an item you don't like. We understand the difficulties of shopping online and will ensure to provide top notch service so you will always be happy shopping with us!

Holiday Return Policy

At MyMiniMelody, we know how special the holiday season is, and we’re committed to providing high-quality piano calendars that make perfect gifts. To ensure a smooth and fair shopping experience during this busy time, we’ve implemented a No Returns Policy for holiday purchases. Here’s why this policy is in place and how we can assist you: Why We Don’t Accept Returns During the Holidays

1. High Seasonal Demand

Our piano calendars are handcrafted, limited-edition items, and holiday orders are often made in small batches. Once shipped, we cannot restock or resell returned items due to their custom and exclusive nature.

2. Quality Assurance

Each calendar is thoroughly inspected before shipping to ensure it meets our high standards. This minimizes the chance of defects or issues.

3. Timely Deliveries

During the holidays, managing returns could cause delays that affect other customers’ orders. We prioritize efficient processing to ensure everyone gets their gifts on time.

4. Hygiene and Handling

As interactive items, our piano calendars cannot be resold once opened or used, ensuring all customers receive brand-new products. Exceptions to the Policy We want you to be completely satisfied with your holiday purchase. While we cannot accept returns, we will address these situations:

• Damaged or Defective Items: If your piano calendar arrives damaged or defective, please contact us within 7 days of delivery at support@myminimelody.com with photos, and we will send a replacement or refund.

• Incorrect Orders: If we sent the wrong product, notify us within 7 days, and we’ll correct it right away.

Our Promise to You

We understand that holiday shopping can be stressful, so our team is here to help. If you encounter any issues with your order, please reach out to us at support@myminimelody.com. We’ll do everything we can to make things right.

Thank you for choosing MyMiniMelody to celebrate the season with your loved ones!

Return Policy

MyMiniMelody will accept, for return or exchange, items that are purchased off our website within 30 days of the purchase under the following conditions:

• There is no visible signs of damage
• All original packaging is intact
  
• Any sign of damage will compromise the MyMiniMelody guarantee 
  

Item(s) cannot be returned or exchanged after 30 days of purchase.

Several types of goods are exempt from being returned. We also do not accept products that are intimate (under-garments) or sanitary goods, hazardous materials, or flammable liquids or gases.

To complete your return, we may require a receipt or proof of purchase (order confirmation email) with your order number.

For all returns of exchanges please contact support@myminimelody.com and provide them with your order number and reason for return or exchange. They will handle your request based on the rules stated in this page.

Exchanges (if applicable)

For all returns of exchanges please contact support@myminimelody.com and provide them with your order number and reason for return or exchange. They will handle your request based on the rules stated in this page.

Return Shipping (if applicable)

Please note that we do not accept returns of items once purchased. However, if you receive a product that is damaged or defective, we are committed to ensuring your satisfaction. To qualify for a replacement or a refund, please contact our customer service team within 7 days of receiving your order with detailed information about the damage. Include photographic evidence to help us confirm the issue. Upon verification, we will either send a replacement item at no additional cost or issue a full refund.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item as well as the approval or rejection status of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment.

Late or Missing Refunds (if applicable)

There is often some processing time between financial institutions before a refund is posted (between 2-3 days is normal). If you still have not received your refund after this time-frame, please send us an email at support@myminimelody.com and allow us the opportunity to investigate the matter further. 

Gifts

Follow instructions above for returning online orders. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a digital gift certificate will be emailed to you. 

Damaged Items

If you receive a damaged or defective item, please submit a request to our email team support@myminimelody.com

If you do not report the damage to us within this 48 hour period, we may not be able to honor your claim. We utilize the timestamp information from the tracking link and delivery confirmation from the carrier when reviewing damage or return requests. 

Feedback

We would love to hear your feedback, questions, or any concerns. Please feel free to email us at support@myminimelody.com to let us know how we are doing. We take your feedback very seriously and are always striving to improve.